For inquiries, complaints and suggestions.

Royal Insurance Customer Service team responds to complaints and suggestions through one of the following methods:

  • Filling in the complaints and suggestions form.
  • Call the hotline on 16902.
  • Visit one of our branches available in most of the Arab Republic of Egypt (addresses and telephone numbers are available through this page ”Contact us”).
  • Send all of your inquiries to
  • Kindly note that our official mail domain is
  • In case we are not able to provide radical solutions, we have put before you the right to resort to The Financial Regulatory Authority in case we didn’t meet your satisfactions the Authority is responsible for supervising and regulating for protecting your rights.
  • website of the General Authority for Financial Supervision